Air Products is making a complete change in the way we do business with you. Your call to us will be taken in by Single Point Of Contact (SPOC) officer. We will give our utmost attention to all your inquiries.

Our intention is to provide you with one-stop shopping customer service. This approach allows us to reassign tasks such as order administration, distribution, billing, credit, and cylinder management, which was previously carried out by depots and departments; to a centrally controlled point - Single Point Of Contact (SPOC).

SPOC is intended to act in response to your requirements sooner and more reliably than before. Improved processes will make it easier for you to work with us because we will have more accurate and real-time information at hand. And, we provide a 1-800 toll free phone number, which enables you to place an order, verify account status, resolve issues, and obtain support wherever you are. Our dedicated SPOC officers are ready to provide the best services to you. They are equipped with all the necessary competencies to understand and meet your needs.

In the next letter, we will inform you communication methods and commencement date of SPOC.